Reduction in Product Quality Process Risk and Increase in Product Quality for Segue Manufacturing Services Following MedAccred Accreditation

Reduction in Product Quality Process Risk and Increase in Product Quality for Segue Manufacturing Services Following MedAccred Accreditation

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Electronics manufacturing company, Segue Manufacturing Services, Inc, increased business and dramatically reduced quality process risk, while improving product quality, following MedAccred Accreditation in Cable and Wire Harness.

Segue has headquarters in North Billerica, Massachusetts, USA and Xiamen, China, and among other services, it builds custom wiring systems for the medical, industrial, transportation, and defense markets. The company undertook the MedAccred Accreditation process for production of wire harnesses at its Xiamen facility, and attained accreditation after meeting the exacting audit requirements, as set by MedAccred OEM Subscribers – Bausch Health, BD, Boston Scientific, Baxter, Edwards Lifesciences, Johnson & Johnson, Medtronic, Philips, Stryker and Roche Diagnostics.

According to Stephanie Lin, VP and General Manager of Segue Xiamen, MedAccred Accreditation is recognized by the top medical enterprises in the world. The company chose to pursue MedAccred Accreditation for its Xiamen wire harness activities to better serve its medical enterprise clients and to provide improved products and services for new customers. Stephanie said: “Through MedAccred Accreditation, process risk control is now deeply rooted in the hearts and minds of Segue Xiamen people. For example, when we initiate a project with a customer, we consciously refer to the requirements of MedAccred. In the long run, the quality of the product will significantly improve because of MedAccred.”

Going through the process and reaching the outcome of quality accreditation is important to Segue Xiamen – one of the first companies in China to attain ISO 13485 certification in 2005. It is also certified to ISO 9001:2008 and IPC 620-A-WHMA and IPCJ-STD-001D. Its products are fully CE, UL, and CSA compliant. Segue Xiamen is also a founding member of the Chinese version of the IPC620 program for wire harness training.

Due to the MedAccred Accreditation audit, the warehouse storage process was significantly improved, as was their tin process which is used to coat copper wires to protect them from oxidation, and to improve durability. Seque Xiamen worked through the requirements of the MedAccred audit criteria, implementing software and hardware changes, and upgrading equipment and training.

According to Stephanie Lin, positive outcomes of the MedAccred process for Segue Xiamen, include:

  • Reduction/elimination of product quality process risk
  • Increased business due to ease of customer certifications
  • Ongoing improvements in product quality

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